This post analyzes a message transmitted via; email, voicemail, and face to face contact. Specifically; I will address my perceptions of how the message changed with each modality of communication. Unfortunately, the presentation containing the messages is located behind a firewall; otherwise I would be happy to share the material with my countless loyal readers.
Frankly, after viewing each message several times, my impression of the main point of the message….Jane needs Mark to provide information from his report so she can include in here report…has not changed. I did note that the email and voicemail are essentially simplex/one-way forms of communication, whereas the face to face meeting is ostensibly a two-way form of both verbal and non-verbal communication.
This is precisely why I flagged the face to face message as ineffective, as Jane delivers her message in an unprofessional manner. For starters, she only pops her head above Mark’s cubicle….that is to say, she apparently couldn’t bothered with walking around the cube. Worse yet, she delivers an entire soliloquy without pause and failed to elicit any feedback or acknowledgement from Mark.
The phone message is somewhat better, but Jane’s voice inflection fails to communicate any sense of urgency in receiving the required information from Mark. Ultimately, the email seems to be the most effective form of transmitting the intended message.